Category Archives: Current Events

4 Secrets to a Good Apology, According to Research

TIME

Via Wait: The Art and Science of Delay:

Aaron Lazare devotes two full chapters of On Apology and much of his subsequent research to questions of timing and delay. He finds that effective apologies typically contain four parts:

1. Acknowledge that you did it.

2. Explain what happened.

3. Express remorse.

4. Repair the damage, as much as you can.

This aligns with previous research on effective apologies:

Results indicated that relationships recovered significantly when offending partners used behaviors labeled as explicit acknowledgment, nonverbal assurance, and compensation.

What also turns out to be crucial is the timing of apologies — faster is not better. People need to feel they are heard and understood so a delayed apology is more satisfying.

Via Wait: The Art and Science of Delay:

The results were stark: “Apology timing was positively correlated with outcome satisfaction; when the apology came later in the conflict…

View original post 223 more words

The Australians Want to Put Down Johnny Depp’s Cute Little Terriers

TIME

Johnny Depp has caused quite a political and diplomatic shake-up in Australia this week while shooting there for the latest Pirates of the Caribbean movie. Well, at least his dogs did.

The actor was warned by the country’s Department of Agriculture that his Yorkshire terriers Boo and Pistol would be put down if they weren’t taken out of the country within 50 hours, Australian broadcaster ABC News reported. This is because the actor failed to put them into quarantine.

“There is a process if you want to bring animals: you get the permits, they go into quarantine and then you can have them,” said Agriculture Minister Barnaby Joyce.

“But if we start letting movie stars — even though they’ve been the sexiest man alive twice — to come into our nation [and break the laws], then why don’t we just break the laws for everybody?”

Several other Aussie politicians…

View original post 130 more words

Gametime, a smartphone app for last-minute sports tickets, raises $13 million

Fortune

Brad Griffith got the idea for his startup after missing part of a baseball game while struggling to buy last minute tickets online. As part of the ordeal, he ended up having to duck into the basement of a local bar to print the tickets.

Griffith realized that there should be a better way.

His solution was to create Gametime, a last-minute sports ticket marketplace. On Thursday, the company said it has raised $13 million in new funding to expand its business.

Inspired by Griffith’s experience, Gametime has focused on making tickets as easy as possible to buy and use with a smartphone. After transactions are complete, the company’s app displays the digital tickets and their barcodes for admission into the venue. Tickets can also be easily transferred to friends via text message and email.

But with an already crowded industry with several well-established companies like Ticketmaster and StubHub…

View original post 471 more words